Clear information for a more useful response
Hazards treated seriously
We ask you to keep the affected area clear while the problem is assessed.
Safe photographs welcomed
Images taken from a safe position help show fallen limbs and nearby property.
Larger jobs supported
We can bring in added labour when the operation needs more than one pair of hands.
Keep clear of damaged or hanging branches
Storm damage can leave a limb hanging above a drive, a tree partly fallen or access blocked without warning. Keep people, pets and vehicles away from the affected area and don't stand beneath the canopy to inspect it. When contacting us about emergency tree work, explain what happened and whether anything has already fallen. Photographs are useful only when taken from a safe position. We also need to know about nearby buildings, overhead concerns, boundaries and the route into the property so we can understand the immediate problem.
Immediate risk first, later work second
Urgent work may focus on reducing the immediate hazard rather than completing every remedial task at once. Once the site can be assessed, we establish a controlled work zone and consider the safest practical sequence. Later work might involve further pruning, full removal or stump grinding, depending on the damage and agreed result. The scale of the operation also affects labour needs. We can bring in extra help for a larger tree job, helping the work plan reflect the size of the tree and material involved.
Frequently asked questions
What should I do around a storm-damaged tree?
Keep people, pets and vehicles away from the tree and any fallen or hanging branches. Don't walk beneath the canopy to take a closer look. Contact us from a safe place and explain what has happened, including anything affected below.
What details do you need during the first call?
Tell us what has fallen or moved, whether access or property is affected and what sits close to the tree. We also need the job location and access information. Clear photographs can help, but only take them without entering the hazard area.
Does emergency work mean the whole tree is removed?
Not always. Immediate risk reduction may involve dealing with a failed or hanging section first. Further pruning, complete removal or stump work can then be discussed after the condition of the tree and the wider site have been assessed.